FAQs for students


A great place to start would be the Courses Page - browse through all the courses that we have to offer on Courses Page. Click on a course to see details of the course, details about the teacher offering that course, ratings for that course by previous students etc. If you can also talk to previous students or teacher of that course for more information. If you like the course, click on Buy Now to complete the purchase process. If you do not see courses of your choice, please email us at learn@spanedea.net

To see a list of tutors at Spanedea, please click on Faculty tab from any page. Clicking on a tutor's 'stamp profile' would take you to the tutor's Home Page where key details, that can help you make an enrollment decision, are mentioned e.g.
Detailed Profile Ratings given by her previous students
Courses offered
Tools to get in touch with Tutor

Currently, you can study following subjects on Spanedea: Test Prep - SAT, ACTS, GRE, GMAT Software Development / Programing Company Secretaryship (for Indian body only) Engineering Entrance Exams - IIT, AIEEE (for Indian colleges only) Music We continually keep adding new subjects, and course, on Spanedea. If you do not see the course of your choice here, please send us a email at sanjay@openedex.net

Spanedea has some of the best tutors handpicked across various subjects and geographies (USA, India, China etc.). Every tutor's profile goes through scrutiny at Spanedea, first for initial approval and then periodically on an ongoing basis. This ensures that you get only those tutors who are capable, have a track record and are passionate about teaching. Our tutors are confident of their capabilities. Hence, many of them offer a trial class or free consultation sessions before you enroll for a course. And we are so confident about them that we offer a 15 day No-Questions-Asked money back policy. So for any reason, if you want to cancel a course within 15 days of buying it, we will refund your money in proportion to the unused amount!

To help you arrive at a decision we suggest you make use of information set and tools that Spanedea provides. In no particular order:

  • Review her detailed profile
  • Review the courses created to course structure quality and course relevance to you learning needs
  • Take a Trial Class, many tutors offer it
  • Contact the tutor before buying the course for any queries - user Spanedea's messaging system
  • Attend a free webinar, if offered by your shortlisted tutor
  • See how her past students have rated her and view testimonials

Tutors are encouraged to offer the first class of a course as a designated Trial Class. This can be free or at a discounted price to the normal course. In case Tutor offers a Trial Class, the first class of that course is considered as Trial Class. You will pay for the Trial Class before the class begins. In case you desire to buy the full course after the Trial Class, you will have to make remaining payment.

Ofcourse. Not only do you have the ability to select your tutor, you also have the option to customise course in discussion with the tutor. As we said, Spanedea is a fresh new way of learning!

Tutors at Spanedea offer following type of courses: Classic Course - Class of One: In all classes/sessions within this course the tutor will teach only you. So, you will have tutor's full attention. The tutor will layout the course structure and content. You can decide the start date for this course and chose a time slot for each session depending on when you *and* the tutor are free. Classic Course - Group Class: Here each class may contain upto seven students. The course structure, content and schedule will be fixed for this course; you can view the start date and the full schedule, and enroll if the dates and slots fit your calendar. TeachTime: This is a course characterized by having only one session with a class of size of one - you! Think of this like availing a consulting session from an expert. You are buying the tutor's time and requesting her to teach certain difficult topics or clarify doubts that remain even after having done some studying. Essentially, the agenda for the class will be set per your needs. Trial Class: Before you buy a full course, you can take a Trial Class and ascertain how good the course is and how suitable the tutor is for your learning needs. The Trial Class could be free or paid but discounted vis-a-vis a regular class, and this is decided by the tutor.

Exact number of classmates will be decided by Tutor, but it will not exceed seven classmates.

Yes, you can if you buy either of following course - Class Course - Class of One or Teachtime.

Yes, you can view the study plan in advance.

Sure, you can take as many courses as you need and can do justice to. And till you have calendar conflicts!

Classic Course - Class of One you have the flexibility of choosing a start date and each session. The selection of slots is done via a calendar interface that shows the possible time slots based on the tutor's and your availability. Classic Course - Group Class, when you buy a course, you will see the specific start date and schedule of course. This is fixed. Teachtime - Here, you chose a slot based on the tutor's and your availability. Within the available slots, you can chose the date.

In Classic Course - Class of One and TeachTime, you will be able to view your tutor's availability and yours through a calendar. Based on the slots you see on the calendar, pick slots as per your choice. In Classic Course - Group Class, when you buy a course, you will see the specific start date and schedule of course.

For a One-on-One class, rescheduling s possible if both you and the tutor agree. The two kinds of courses where the class size is one - Classic Course - Class of One and TeachTime. For Classic Course - Group Class, where there a group of students enrolled rescheduling is possible and practical only the entire class the teacher agree. In case you need to a miss class, request your tutor for a slot on TeachTime!

Tutors may, for a few of their courses at Spanedea, offer a Performance Guarantee. In simple words, if your performance, measured against an appropriate benchmark, does not improve after taking that course, you are entitled to a full or partial refund! No questions asked.

If you are ever unable to attend a session, we strongly recommend that you inform your tutor and request for a change in schedule, well in advance. Please note that any request for change in schedule is subject to tutor's acceptance. If you are unable to attend the session without prior notice,then it would at your tutor's discretion whether the missed class is held again.

Studying at Spanedea is safe and secure due to multiple reasons. One, we record all our lessons to monitor quality. Two, fees received from students are marked escrow by Spanedea, till the sessions commence. The tutor is paid only when sessions are successfully complete, and in that proportion or to the extent that sessions are complete. Three, if for any reason you want to cancel the course within 15 days of purchasing it, we will refund your unused fees (proportionate to the classes that were NOT held) - no questions asked. Four, after each session and after the course, we strongly encourage you to give feedback; that helps good teachers attract more prospective students.

If for any reason you want to cancel the course within 15 days of starting it, we will refund your unused proportionate fees - no questions asked.

Sessions at Spanedea might be recorded for the purpose of quality control, security and law enforcement. However, they are currently not available to students for review and further studies. It is forbidden to record any sessions held on Spanedea without explicit written permission.

Studying at Spanedea is safe and secure due to multiple reasons. One, we record all our lessons to monitor quality. Two, fees we receive from you is marked escrow by Spanedea. The tutor is paid only when sessions are successfully complete, and in that proportion. Three, if for any reason you want to cancel the course within 15 days of purchasing it, we will refund your unused proportionate fees - no questions asked. Four, after each session and after the course, we strongly encourage ask you to give feedback; that helps good teachers attract more prospective students.

If for any reason you want to cancel the course within 15 days of starting it, we will refund your unused proportionate fees - no questions asked.

Sessions at Spanedea might be recorded for the purpose of security and law enforcement. However, they are currently not available to students for review and further studies. It is forbidden to record any sessions heldo on Spanedea without explicit written permission.

Put simply, better quality tutoring at Spanedea is more value effective, most probably cheaper, compared to your neighbourhood coaching centre. A physical tutoring institute has overhead costs - expensive advertising campaigns, expensive offices and infrastructure. At Spanedea, we have cut out all those expenses in an effort to keep quality very affordable. In addition, at Spanedea we have tutors offering courses at multiple price points. You can choose a tutor/course that fits your budget. Further, you can in conjunction your teacher create a customized course covering only topics that you need help with. Is'nt that a far more efficient way of learning rather than repeatedly covering material that are already comfortable with?

You need to pay for the full course before the course starts. However, your fees is kept in escrow by Spanedea and is paid to tutor on a proportionate basis as the course progresses. So, if for any reason a tutor is not able to complete the course or if you decide to leave the course within 15 days of starting the course, you will get a proportionate amount (i.e. unused fees) of your fees back.

We accept all prominent Credit Cards, Net Banking, Paypal. If you prefer sending us a cheque, we are fine with that too. For now, the cheque facility is open only cheques drawn on Indian Banks.

Yes, can pay through cheque, drawn on an Indian bank. Please send cheque in name of Openedex India Pvt. Ltd. at the following address:
Openedex India Pvt. Ltd.
C- 703 Mangalya
Near Marol Fire Brigade
Andheri East
Mumbai - 400059
India
On the back of cheque please write following:

  • Your userid
  • Your contact number (with country code)
  • Course that you are paying for

If you decide to leave the course within 15 days of purchasing the course, you will get proportionate refund to the extent of the unused amount.

So you can always purchase and enroll in a new course. However, refunds from the 'earlier' course will be subject to regular refund rules. If you decide to leave the course within 15 days of start of the course, you will receive a proportionate refund.

Spanedea's virtual class closely replicates an offline classroom. An offline class is fun because you see and hear your teacher live, you can interact freely with your teacher and there is a blackboard (or white) to write and explain concepts on. Our tutors have high speed Internet to ensure a clear video and audio feed. Many use a graphic tablet with a pen, tools that coupled with our virtual whiteboard actually replicates the typical classroom blackboard for you. In short, at Spanedea you will not miss your classroom!

Spanedea is designed to be browser based application. So if you have Firefox, Chrome or Internet Explorer installed you should be ready! However if something does not work please contact us - shilpa@openedex.net

Here is what you need to learn on Spanedea Webcam. A good quality webcam will help the teacher monitor your expressions - seriously! Most teachers vary there pace or style depending on their perception of how the student is grasping. And your expressions, conveyed through a good quality will therefore enrich the teaching-learning experience. Microphone and Speaker - Absolute musts for you to listen to and speak with your tutor. A stereo headset with an integrated microphone is recommended. Broadband Internet connection - Preferably with a speed of more than 1 MB/s. More the speed, better will be the experience of studying. We strongly recommend that you test the suitability of your Internet speed by taking a 'Test Run' on Spanedea. In case, results are not satisfactory, we recommend you first upgrade your Internet connection speed before starting to study at Spanedea A quiet place without external disturbances - for obvious reasons! Learning happens best when you are focused!

Till we put up screenshots, or better still till you test drive the tool yourself, here is a description. A screen shows the teacher's video feed, any files she may be showing, and a whiteboard. If the teacher wishes to, and if you have a webcam, then you may find your face occupying the screen! Additionally you can text chat - public or visible to the entire class (which for a one-on-one class will be just you) or a type in a question, which only the teacher views.

For some courses we offer discounts, where a fixed percentage of the course fee is discounted for a fixed period of time; i.e. if one enrolls within a specified time when the offer is valid, then the discounted price can be availed. We offer these discounts as seasonal discounts based on major calendar events, occasions or festivals. Or when we are offering a course that would help a large segment of our prospective students for a particular exam. Or simply when we are feeling generous! All offers and discounts are subject to expiry - the applicable dates are mentioned with the offers.

General


Spanedea is an Internet marketplace for teacher-led live online learning and tutoring. Founded in 2011 by IIM Bangalore alumni, it is based in Mumbai, India. Our mission is to enable good quality teaching to be accessed widely, globally, without borders.
Print has evolved into videos and interactive games. Books are being edged out by laptops and now tablets are displacing laptops. However the teacher's role remains central to learning. Yes, education needs an overhaul, but we believe that some of the prevalent trends prescribing 'throw technology at it' are misguided and potentially harmful.
Every learner is unique, and so is every learning situation; and therefore the core belief at Spanedea is People Teach People Best.

The founders are from the class of 1998, IIM Bangalore; Nitin Bansal , Rajat Sharma and Sanjay Bhadra. Shilpa Sindhwani manages the teacher community. Nisharg Golash runs academics and operations. Anuj Garg leads marketing, product and alliances. Shailesh, Satish, Karan and Bhavana help with counseling, enrollment and class operations.

Click on Sign-up on the top right header, and click on the 'Forgot Password' link!

Please feel free to write us at sanjay@openedex.net with queries, suggestions, praise or complaints!